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Zendesk

Zendesk

CRM/CSM

What is Zendesk?

Zendesk is a suite of support apps that helps transform customer service into agents for customer retention and lead source. It consists of support, chat, call centre solution, and knowledge base modules that can be upgraded separately. Learn More

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Get full control of your Zendesk!

Have you ever felt like you’re not really in control of your marketing efforts? Those days are behind you. Now, you can take charge and select the service needed to improve ROI from your Martech, then sit back and chillax as the team goes to work to get it done.

Raise Request
Approve Quote
Track Progress
Review and Approve

How to start a request (its easy!)

We all encounter stumbling blocks. Sometimes, we understand what the problem is, but we can’t seem to find the right words to explain it. Save time articulating requirements and select from 16 ready-to-go request types. Or, create a custom request for those unique situations!

Jump-start my Cloud Apps

Are you struggling to deliver results with your new Cloud App?

Improve my Cloud Apps

Do you need to find better ways to get your apps to do more of the heavy lifting?

Transform my Cloud Apps

Do you need to pivot your cloud apps and processes to stay aligned with supporting business objectives?

Crunch my Data

Do you need an easier way to pull data from different shapes, sizes and sources then put together so that it can work for you?

Tag-up my Digital

Do you need to add analytics tags to your emails, web sites, and applications in order to send send behavioural data to your marketing apps?

Solve my Tech

Are your marketing apps doing what they are supposed to? Or, do you need to a find way to get them to do something new?

Grow our Knowledge

Do you need to know which marketing apps are in use, what data is available, and the processes in place for your organisation?

Produce my Reports and Analysis

Do you need a report or analysis done to help make an important decision?

Find my Opportunities

Do you need deep-dive insights and analysis to build out a back log of data qualified improvement initiatives?

Build my Model

Do you need to check a theory or predict what might happen so that you can make business decisions and drive programatic marketing?

Build my Segment

Do you need to target a group of people or need a way to break down your data into chunks for greater learnings?

Run my Workflow

Do you need to get all your ducks in a row by sourcing content and getting sign-offs from various people prior to launching?

Run my Campaign

Do you need to acquire new audiences with an EDM, SEM, display or social media campaign?

Run my A/B MVT Test

Do you need to prove a hypothesis or, improve the performance of a customer journey with an A/B or multi-variate test?

Run my Personalisation

Do you need to improve customer engagement across your channels with a personalised customer experience?

Program my Marketing

Do you need Artificial Intelligence to assist with making realtime marketing decisions?

Select the level of service you need

Some software vendors will try to sell you a product or service that you don’t need, just to jack up their own bottom line. The last thing you need is a renegade support service overstepping its boundaries and creating more problems!

Set limits by selecting from five different service levels for each request: Suggestions, Answers, Tasks, Projects and Managed.

Get unstuck with a gentle nudge

Do you ever draw a blank and need a sounding board to bounce ideas off of? Get helpful tips and suggestions so you can find a way forward.

Suggestions

Make better decisions

Have you inherited a mess with no documentation? Have you just landed somewhere and need to get up to speed? Receive the answers you need to make informed decisions.

Answers

Offload tasks to stay afloat

Do you need to deliver something outside of your skill-zone? Get assistance with tasks so that you can meet deadlines and focus on the tasks important to you.

Tasks

Offload projects and focus on what’s most important

Don't want to take the heat for delivering a project? Take a step back and focus on more important things whilst getting your project, activity or campaign delivered for you.

Projects

Free up time for strategic activities

Do you need to let go of the day to day so you can free up time for more strategic activities? Free yourself from the delivery of ongoing activities. Take a step up and manage.

Managed

3 reasons to choose Cloud Happy

We get it: Data. Tech. Client expectations. Etcetera. It’s all moving so quickly and you need more things done with less resources and in less time. Why waste time, energy, and mental health fighting in the trenches? Become more effective, smarter, and faster.

Keep marketing cost-effective

Pay for what you need, no more and no less. Stay in control of your budget with full visibility of your spending and your return on investment.

Outsmart the tech headaches

Sidestep the technical headaches. Get access to highly experience experts who will help you improve the outcomes of your marketing activities.

Decrease time to market

When used correctly, your technology can do all the heavy lifting. Get online support for all your marketing apps in one place—and save time.

Get started with your first request

Tell us whats bugging you the most and we'll be frank with how to move forward.

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