One support for all SaaS
All-In-One Business and Tech Support Service
Don’t stress. Just do what matters most, and we’ll cover the rest. We offer all-in-one business and technical support service for your marketing applications and activities.
Get full control of your Cloud Apps!
Have you ever felt like you’re not really in control of your marketing efforts? Those days are behind you. Now, you can take charge and select the service needed to improve ROI from your Martech, then sit back and chillax as the team goes to work to get it done.
How to start a request (its easy!)
We all encounter stumbling blocks. Sometimes, we understand what the problem is, but we can’t seem to find the right words to explain it. Save time articulating requirements and select from 16 ready-to-go request types. Or, create a custom request for those unique situations!
Improve my Cloud Apps
Do you need to find better ways to get your apps to do more of the heavy lifting?
Transform my Cloud Apps
Do you need to pivot your cloud apps and processes to stay aligned with supporting business objectives?
Crunch my Data
Do you need an easier way to pull data from different shapes, sizes and sources then put together so that it can work for you?
Tag-up my Digital
Do you need to add analytics tags to your emails, web sites, and applications in order to send send behavioural data to your marketing apps?
Solve my Tech
Are your marketing apps doing what they are supposed to? Or, do you need to a find way to get them to do something new?
Grow our Knowledge
Do you need to know which marketing apps are in use, what data is available, and the processes in place for your organisation?
Produce my Reports and Analysis
Do you need a report or analysis done to help make an important decision?
Find my Opportunities
Do you need deep-dive insights and analysis to build out a back log of data qualified improvement initiatives?
Build my Model
Do you need to check a theory or predict what might happen so that you can make business decisions and drive programatic marketing?
Build my Segment
Do you need to target a group of people or need a way to break down your data into chunks for greater learnings?
Run my Workflow
Do you need to get all your ducks in a row by sourcing content and getting sign-offs from various people prior to launching?
Run my Campaign
Do you need to acquire new audiences with an EDM, SEM, display or social media campaign?
Run my A/B MVT Test
Do you need to prove a hypothesis or, improve the performance of a customer journey with an A/B or multi-variate test?
Run my Personalisation
Do you need to improve customer engagement across your channels with a personalised customer experience?
Select the level of service you need
Some software vendors will try to sell you a product or service that you don’t need, just to jack up their own bottom line. The last thing you need is a renegade support service overstepping its boundaries and creating more problems!
Set limits by selecting from five different service levels for each request: Suggestions, Answers, Tasks, Projects and Managed.
Get unstuck with a gentle nudge
Do you ever draw a blank and need a sounding board to bounce ideas off of? Get helpful tips and suggestions so you can find a way forward.
Make better decisions
Have you inherited a mess with no documentation? Have you just landed somewhere and need to get up to speed? Receive the answers you need to make informed decisions.
Offload tasks to stay afloat
Do you need to deliver something outside of your skill-zone? Get assistance with tasks so that you can meet deadlines and focus on the tasks important to you.
Offload projects and focus on what’s most important
Don't want to take the heat for delivering a project? Take a step back and focus on more important things whilst getting your project, activity or campaign delivered for you.
Free up time for strategic activities
Do you need to let go of the day to day so you can free up time for more strategic activities? Free yourself from the delivery of ongoing activities. Take a step up and manage.
Tame the Cloud Apps you work with
We work with all the major martech apps, and our list keeps growing. Over 70 Marketing Apps have been added and more are on the way. See if your apps are supported! And if they’re not, let us know. We’ll figure out a way to help you out!
3 reasons to choose Cloud Happy
We get it: Data. Tech. Client expectations. Etcetera. It’s all moving so quickly and you need more things done with less resources and in less time. Why waste time, energy, and mental health fighting in the trenches? Become more effective, smarter, and faster.
Keep marketing cost-effective
Pay for what you need, no more and no less. Stay in control of your budget with full visibility of your spending and your return on investment.
Outsmart the tech headaches
Sidestep the technical headaches. Work with highly-experienced pros who will help you improve your marketing outcomes!
Decrease time to market
When used correctly, your technology can do all the heavy lifting. Get online support for all your marketing apps in one place—and save time.
When you work with us, we’ll shed some light on the often-confusing world of martech, the cloud, data and execution. Our experts are here to provide the answers you need! If you need answers NOW, here are some of our most frequently asked questions.
Service Requests are support requests raised with Cloud Happy. A request can be raised for anything and everything related to Cloud Apps that you need to get through the day.
Over the past 10 years, we have just about seen it all. Don’t be shy and don’t hold back. We love a challenge. In fact, we encourage you to provide as much detail as possible when raising a request.
Quotes can be paid online via credit card or PayPal. Invoicing and direct transfer for available Platinum members.
You needed it done yesterday, right? A delivery time will be provided upon receiving a quote. We also have a premium fast track option available on selected requests types.
Well, that depends on how you prefer to be reached. We have different options available, depending on your selected plan. E-mail, online help desk, and chat are available for all plans. Slack, phone, and on-site are available for premium plans.
Short answer: yes, of course. Long answer: as we are Australia-based, we will need to coordinate so we can make ourselves available for your time zone.
Then let’s get it on the list! Send through a support request with the application details and we’ll handle the rest.
Depending on the type of Martech request you send through, the level of access will be included in the quote. We understand that there might be a few hoops we need to jump through to enable this. However, we’ve jumped through hoops of all shapes and sizes, including penetration tests, organising VPN access, providing our office IP addresses for white listing, and more. We’ve worked with both government and finance sectors and have not shied away from being poked and prodded to make sure we comply with your IT security policy.
Questions related to your existing service such subscription, billing, supported apps, help desk access, or feedback in general should be sent via the support request form so we can revert within one business day.
We would love to hear from you. If there is something on your mind that you would like us to cover, please send your question through via the support request form and we will get back to you within one business day.
Get started with your first request
Tell us whats bugging you the most and we'll be frank with how to move forward.