Choose your plan

Choose the option that best suits your business, whether it’s a monthly fixed rate, or one of our premium subscriptions.

Bronze

$475 Month/USD

Occasional support requests for professional people

1,000 Points per month


  • Single Brand
  • Standard SLA
  • Expert Resource
  • Top 75 Apps
  • Cancel Anytime
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Silver

$900 Month/USD

Regular support requests for Teams

2,000 Points per month


  • Single Brand
  • Standard SLA
  • Expert Resource
  • Top 75 Apps
  • Cancel Anytime
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Gold

$1,275 Month/USD

Ongoing support requests for Businesses

3,000 Points per month


  • Single Brand
  • Standard SLA
  • Expert Resource
  • Top 75 Apps
  • Cancel Anytime
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Platinum

Custom

Embedded resource with continual improvement

Custom Points per month


  • Custom Brands
  • Custom SLA
  • Dedicated Resource
  • Custom Apps
  • Custom Duration
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Bronze

$435 Month/USD

Occasional support requests for professional people

1,000 Points per month


  • Single Brand
  • Standard SLA
  • Expert Resource
  • Top 75 Apps
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Silver

$825 Month/USD

Regular support requests for Teams

2,000 Points per month


  • Single Brand
  • Standard SLA
  • Expert Resource
  • Top 75 Apps
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Gold

$1,168 Month/USD

Ongoing support requests for Businesses

3,000 Points per month


  • Single Brand
  • Standard SLA
  • Expert Resource
  • Top 75 Apps
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Platinum

Custom

Embedded resource with continual improvement

Custom Points per month


  • Custom Brands
  • Custom SLA
  • Dedicated Resource
  • Custom Apps
  • Request Centre
  • Unlimited Users
  • Unlimited Assets
  • Reoccurring Requests
  • Request Concierge
  • Platinum Portal
  • Proactive Requests
  • Martech Optimiser

Want to learn more?

Our packages ensure that you’ll get the level of support that’s right for your business. There’s no catch, no hassle, and you’re always in control. Read our FAQs to learn more, or contact us today with questions.




Request Points follow a similar principle to story points used in agile project management practices. Request Points are a metric used to quantify the effort involved in resolving a request. In simple terms, Request Points indicates the level of effort needed to complete a request based on difficulty and speed.



Submitting a Request
Request Point are used to raise a service request. Whilst an initial indication of how many Request Points are needed to complete the request is provided at the time of submitting a request, a quote requiring approval will be provided prior to work commencing on the request.

 

Escalating Priority
Request Points can be used to increase the priority and speed up delivery of a service request.

 

Project Pooling
Depending on the number of Request Points available in your plan, you may be able to merge your Request Points to complete an entire project.

 

Department Transfer
Subject to the approval by each billing account user, Request Points can be transferred between departments within the same company.



Request Points are allocated on the first day of the month and expire on the last day of the month.



Bronze, Silver and Gold plans can be purchased online. Payments will be processed at the beginning of the month, providing you with requests points for your consumption throughout the month.

Platinum plans will receive a quote after an initial sit down and review of your SaaS/Cloud Apps and business objectives. Afterwards, an invoice will be sent at the beginning of the month, providing you with requests points for your consumption throughout the month.



Subscriptions can be paid online via credit card or PayPal. Invoicing and direct transfer is available For Platinum members.



The Request Centre is the self service portal https://my.cloudhappy.io available to Bronze, Silver and Gold plans. The portal facilitates the ability to raise, track and manage requests in addition to managing services and billing.



The Platinum Portal is a fantastic self-service portal available to Platinum plans only! Gain the ability to raise, track and manage requests with ease when you’re enrolled in our Platinum level.



We would love to hear from you. If there is something on your mind that you would like us to cover, please send your question through via the support request form and we will get back to you within one business day.




Get started with your first request

Tell us whats bugging you the most and we'll be frank with how to move forward.