Request Points follow a similar principle to story points used in agile project management practices. Request Points are a metric used to quantify the effort involved in resolving a request. In simple terms, Request Points indicates the level of effort needed to complete a request based on difficulty and speed.

Submitting a Request
Request Point are used to raise a service request. Whilst an initial indication of how many Request Points are needed to complete the request is provided at the time of submitting a request, a quote requiring approval will be provided prior to work commencing on the request.

Escalating Priority
Request Points can be used to increase the priority and speed up delivery of a service request.

Project Pooling
Depending on the number of Request Points available in your plan, you may be able to merge your Request Points to complete an entire project.

Department Transfer
Subject to the approval by each billing account user, Request Points can be transferred between departments within the same company.

Request Points are allocated on the first day of the month and expire on the last day of the month.

Bronze, Silver and Gold plans can be purchased online. Payments will be processed at the beginning of the month, providing you with requests points for your consumption throughout the month.

Platinum plans will receive a quote after an initial sit down and review of your SaaS/Cloud Apps and business objectives. Afterwards, an invoice will be sent at the beginning of the month, providing you with requests points for your consumption throughout the month.

Subscriptions can be paid online via credit card or PayPal. Invoicing and direct transfer is available For Platinum members.

The Request Centre is the self service portal https://my.cloudhappy.io available to Bronze, Silver and Gold plans. The portal facilitates the ability to raise, track and manage requests in addition to managing services and billing.

The Platinum Portal is a fantastic self-service portal available to Platinum plans only! Gain the ability to raise, track and manage requests with ease when you’re enrolled in our Platinum level.

We would love to hear from you. If there is something on your mind that you would like us to cover, please send your question through via the support request form and we will get back to you within one business day.